Senior Psychosocial Support (PSS) Officer – National Position NGO Vacancy | UNGO Jobs

Job Title: Senior Psychosocial Support (PSS) Officer – National Position

Country: Jordan
Organization: Relief International
Closing date: 31 Jan 2022

Position: Senior Psychosocial Support (PSS) Officer

Location: Amman, Jordan with frequent travel to Syria

Relief International is a leading nonprofit organization working in roughly 20 countries to relieve poverty, ensure well-being and advance dignity. We specialize in fragile settings, responding to natural disasters, humanitarian crises and chronic poverty. Relief International combines humanitarian and development approaches to provide immediate services while laying the groundwork for long-term impact. Our signature approach — which we call the RI Way—emphasizes local participation, an integration of services, strategic partnerships and a focus on civic skills. In this way, we empower communities to find, design and implement the solutions that work best for them.

Position Summary:

The Senior PSS Officer will support the PSS Coordinator on implementing and supporting the field teams in the PSS under the protection program in Syria. The position will play a key role in building the team capacity and supervise closely the quality of PSS services provided and support the program at the women and girls’ safe space (WGSS)/ mobile protection units (MPUs)/ protection spaces in health facilities, for a culture and practice of high-quality protection programming in emergencies. As the PSS Officer for Whole of Syria, he/she will report directly to the PSS Coordinator. S/He will be responsible to support the capacity assessment and capacity building of the PSS programme, followed by the overall planning, implementation and management of services and activities. S/He will ensure that the activities are implemented according to the plan in an appropriate, relevant, effective, timely, coordinated and complementary manner. The PSS Officer will also play a key role in development of PSS program for WOS and actively seek synergies with other components of the programme.


• Support the field-based teams in planning and conducting individual and group counseling sessions/ psychosocial first aid (PFA) remotely and in person where possible.
• Conducting individual counseling sessions whenever needed for high risk cases and individuals in need for specialized support (remotely)
• Support the establishment formalized referral pathways within the target communities. Ensure teams are able to follow up cases in a timely and safe manner;
• Support the field-based teams in planning, developing and facilitating and providing community members, with a focus on women and girls with culturally and age appropriate, safe and stimulating non-structured as well structured PSS activities such as recreational sports and games, life skills and positive coping mechanisms activities
• Support the field-based team in conducting community-based psychosocial education of selected topics. Ensure topics are relevant to target communities through the design and implementation of participatory assessments.
• Support the field-based teams in facilitating group based focused nonspecialized psychosocial support curriculums with women and girls/men and boys where situation allows to carry out curriculum activities;
• Support the field-based teams in promote positive mental health and wellbeing through provision of key messages on constructive coping mechanisms.
• Support the field-based team in raising awareness regarding the availability of mental health, psychosocial support and protection services.
• Support the field-based in team in identifying and referring cases for more specialized case management services.
• Under the guidance of the PSS coordinator, develop and strengthen collaboration with the health team and services, in particular the community health workers and the MHPSS programme, to ensure complementarity and integration of services
• Support in planning and Participate in capacity building trainings as directed by supervisor.
• Support the supervisor in developing work-schedule for the activities and ensure the schedule is followed by the field-based teams through regular follow up.
• Support the development of capacity building materials as well as manuals and materials for new PSS activities and services
• Support the supervisor in the oversight of activities through remote (and in person where possible) supervision and coaching for the field-based PSS staff.
• Contribute to data entry and analysis of gathered information, to ensure relevance of programmes, identification of needs and gaps as well as possible advocacy issues.
• Ensure PSS staff maintain and complete and confidential e-case files to document client interaction and interventions using the relevant tools.
• Support the supervisor in compiling weekly and monthly reports to provide information on activities conducted, topics discussed, challenges faced and analysis in trends, gaps, lessons learned etc.
• Develop and support the field-based teams in maintaining effective working relationships with all relevant stakeholders including other NGOs, civil society groups, authorities, etc.
• Develop/contribute in developing and continuously update a service mapping system detailing available services and assistance in our areas of operation
• Coordination with Protection Program senior officers (Syria) to ensure effective communication and implementation of activities in target communities
• Regularly check with the field-based teams to ensure that materials and facilities are fully functioning and ready to provide activities (logistically, capacity)

Qualifications & requirements:

This position demands a dynamic individual with a demonstrated ability to achieve results in a demanding and fast paced environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or competency required.

  • Degree psychology or related field with a minimum of 3 years of post-licensure experience particularly in Counselling Psychology and Social work (with additional psychological therapy qualification)
  • Strong understanding of protection issues including child protection and gender-based violence
  • Ability to discuss sensitive issues with respect and empathy including ability to provide basic Psychological First Aid services
  • Excellent interpersonal, oral and written communication skills
  • Ability and experience to effectively provide training on PSS/PFA
  • Experience in the Syrian context and emergency PSS in conflict settings
  • Knowledge of global MHPSS guidelines and best practices and MHPSS approaches/tools in low resource and humanitarian contexts
  • Must be capable of working both individually and as part of a team;
  • Strong sense of personal integrity and understanding of confidentiality and ethics
  • Organized and able to independently manage multiple tasks under strict deadlines
  • Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange, Windows operating systems
  • Proficiency in Excel, SPSS, or another statistical analysis software preferred

Language Skills:

  • Fluent Arabic language communication skills required (both oral and written)
  • Very good oral and written English skills

RI Values:

We uphold the Humanitarian Principles: humanity, neutrality, impartiality, and operational independence. We affirmatively engage the most vulnerable communities. We value:

  • Inclusiveness
  • Transparency and Accountability
  • Agility and Innovation
  • Collaboration
  • Sustainability

Professional Standards

All Relief International members (staff, volunteers and interns) are committed to the RI policies such as, RI Code of Conduct, Child Protection Policy, Reporting Conflict of Interest, Reporting Misconduct, Reporting Sexual Exploitation and Abuse. All new comers are expected to adhere to all these policies.

Disclaimer Clause

This job description is not an exhaustive list of the skills, effort, duties and responsibilities associated with position.

How to apply:

In case you meet the requirements and that you are interested in the job opportunity, please send your CV in English to before January 31, 2022, stating in the subject “Senior Psychosocial Support Officer”
Please note that the position may be filled before the deadline of submission of the applications