Country: Lebanon
Organization: INTERSOS
Closing date: 3 May 2022

INTERSOS is an independent humanitarian organization that assists the victims of natural disasters, armed conflicts and exclusion. Its activities are based on the principles of solidarity, justice, human dignity, equality of rights and opportunities, respect for diversity and coexistence, paying special attention to the most vulnerable people.

Terms of reference
Job Title: Protection Coordinator
Code: SR-34-2485
Duty station: Beirut, Lebanon with regular field visits
Starting date: 20/06/2022
Contract duration: 9 months
Reporting to: Head of Mission
Supervision of: Protection Specialist / MHPSS Specialist / Protection Managers / relevant protection focal points
Dependents: Accompanied duty station

General context of the project
INTERSOS is an Italian non-profit, humanitarian aid organization founded in 1992. INTERSOS works towards a world of equality, justice, peace and solidarity, to achieve this INTERSOS helps people to live in dignity and safety, alleviating suffering and meeting their needs. The mission of INTERSOS is to support people, families and communities in areas most affected by crisis around the world, providing crucial assistance to populations in life threatening situations, in situations of famine and suffering resulting from extreme poverty, disasters, and conflict.
INTERSOS started to work in Lebanon in 2006 to support the Lebanese people affected by the Lebanese-Israeli war. Since 2013 INTERSOS has been supporting the vulnerable populations in Lebanon affected by the Syrian conflict, including both Syrian refugees and affected Lebanese people.
Today INTERSOS has 4 bases in Lebanon (North, South, Bekaa and Mount Lebanon) operating in all Governorates of the country and implementing 6 projects in different sectors: Protection, which is the biggest part of the portfolio, WASH and Shelter. The main donors are UNHCR, and AICS.

General purpose of the position
The Protection Coordinator is responsible to:
(general duties):

Design and draft the protection strategy for the mission based on context, identifying suitable approaches and interventions
Design a Theory of change or a defined model of protection response and ensure it is aligned to the Global Protection Strategy
Support the understanding of the community using participatory community engagement and strength based approaches. Ensure community mappings are done and adapt the program to the different scenarios
Participate in situation assessments in current and prospective areas of operations (providing technical inputs and recommendations for new and ongoing interventions in the country and defining protection operational priorities when needed) and support the development of the mission policy, annual plan, position papers, budget review and project proposal and reports to donors
Ensure evidence based response through researches and evaluation of the interventions
Draft position papers for issue based response depending on context and learning papers on challenges and best practices to ensure technical quality of protection activities
Support the implementation and monitoring protection activities according to INTERSOS protection strategy and project plans, standards and protocols
Identify and build Niche areas of technical expertise at mission level and share learnings and good practices with other missions
Ensure proper integration of gender, inclusion, disability and age in protection program
Ensure cohesion and harmonization of protection activities and services across the different implementation sites within the mission
Support the Programme Coordinator to finalize project proposals ensuring protection integration in the programme and the respect of international internal and donor’s protection standards and appropriate technical language
Facilitate and guarantee protection mainstreaming in the other sectors
With the support of the Head of Mission, lead the representation in relevant technical forum and with relevant stakeholders on Protection aspects

Main responsibilities and tasks
Technical Quality and Capacity building

Is responsible for the capacity building of the entire protection team ensuring technical quality
Draft SOPs for protection interventions (Case Management, Protection Monitoring, Cash, Legal, MHPSS, CB[P) and ensure the respect of it in all projects
Conduct regular case audits, critical case conferences and learning events to provide guidance and to ensure adherence to standards and quality
Design training materials for capacity building of protection staffs and ensure staffs respect the basic principles of protection and are trained to implement good quality programs
Deliver trainings and workshops to non-protection staffs to build skills and knowledge of protection principles and enable them to mainstream protection in different sectors
Develop resources and guidelines to support protection activities targeting children and adults in Case Management, PSS, Community Based Protection, Cash, Protection Monitoring and Holistic Protection Prevention and Response
Work along with the Protection team and Specialists to ensure that all interventions are coordinated and that technical resources are available
Create opportunities for experience sharing and learning within the protection team to strengthen cooperation and collaboration

Analysis and reporting

Periodically (quarterly) analyse the protection trend and the data of INTERSOS protection intervention to identify needs, issues, trends
Provide strategic protection analysis and development of periodic trend reports (including aspects of conflict analysis, gender and risk management) from programme experience to improve development, implementation and policy and advocacy activities
Track indicators, ensure that protection data are collected, archived, processed, analysed and disseminated in ethical modalities, in line with internal data protection protocols. Manage protection database guarantying all the data are regularly encoded
Ensure Protection reports are submitted to HQ on a monthly basis
Support the Programme Coordinator and/or Project Managers to finalize external reports ensuring the protection integration, the respect of international internal and donor’s protection standards and the appropriate technical language

Coordination and support

Contextualize and adapt internal and global guidelines, guarantying these are rolled out and known by staffs
Update and inform the programme teams on the protection situation analysis
Create opportunities for experience sharing and learning within the protection team in order to strengthen cooperation and collaboration
Work with other coordinators for building integrated programmes in response to community needs
Undertake regular field monitoring visits and provide support tools to monitor quality of programme implementation

Supervision and Staff Management

Directly supervise, coach and mentor Protection Specialists and Protection Officers and conduct regular performance reviews (IRP)
Review work plans of Protection Specialists and Protection Officers and define priorities together with Protection Project Managers
Organize regular meetings with Protection Specialists, Protection Officers and Protection team to discuss implementation and ensure quality
Organize ad hoc meetings with CMT and Project Managers to share challenges and priorities and develop action plans to address them
Plan and supervise, in close coordination with the HR department, the associated processes (recruitment, training, performance evaluation, development and internal communication) of the staffs under her/ his responsibility in order to improve staff’s capabilities and activities and to ensure learning and development


Design M&E tools for protection activities and interventions and provide guidance on use of the tools and ensure they are used
Measure the impact of the activities and identify the best practices
In cooperation with the accountability unit, support the development of complaints mechanisms for beneficiaries and make sure complaints are addressed properly
In cooperation with the accountability unit, when required follow up on the implementation of the Child Protection (CP) and Protection from Sexual Exploitation and Abuse (PSEA) policies

Networking and partnerships

Establish and maintain collaborative relations with relevant donors, partners, project stakeholders and other organizations
Maintain effective relationships with Protection, GBV and CP clusters and related working groups at national level
Ensure that Protection Specialist and Protection Officers maintain productive relationships with sub clusters at field level
Ensure that main protection concerns are brought to relevant stakeholders to advocate for the respect of human rights and minimum protection standards
Coordinate with other internal departments to guarantee good collaboration
Network with Protection Coordinators from other missions to share best practices and resources and participate actively in monthly HQ Protection meetings and internal thematic Working Groups
Collaborate and support HQ Protection Advisor in the development of Technical Resources and Guidelines

Required profile and experience

Master’s degree in Refugee law, International Human Rights Law, Psyhchology or related subjects.

Bachelor’s degree in relevant field (Social Science, Psychology, Social Work, Human Rights, International Humanitarian Law or other fields related to social development and humanitarian work) as acceptable with 8 years of work experience.**Professional Experience**

At least 6-8 years in the humanitarian / NGO sector with at least 5 in a protection technical role and at least 2 years in a Senior Management, Coordination or Advisory position.

Previous experience in the Middle East region (strongly preferred)

Relevant experience in the different components of protection programming​

Professional Requirements

Perfect knowledge of all the phases of the PCM
Experience in implementation of key protection interventions related to Case management, PSS and Community based Protection
Strong theoretical, technical and practical background in protection

Good computing skills**Languages**

English (fluent)

Arabic would be considered as a strong asset**Personal Requirements**

Excellent diplomatic skills

Ability to delegate and work in team

Flexibility (will have to take on responsibilities that might not be directly on his/her JD)

Stress management skills: ability to work under pressure to meet tight deadlines, with peaks of heavy workloads;

Good communication skills, both written and oral.

Self-development, initiative-taking.

Strong organizational and problem-solving skills with analytic approach.

How to apply:

Interested candidates are invited to apply following the link below:

Please note that our application process is made of 3 quick steps: register (including your name, email, password, citizenship and Skype address), sign-up and apply by attaching your CV and motivation letter in PDF format. Through the platform, candidates will be able to track their applications’ history with INTERSOS. In case you encounter severe difficulties applying through the platform, you can send an email attaching your CV and motivation letter (both in PDF version) via email to, with subject line: “Platform issue – SR-34-2485-Position”.

Please also mention the name, position and contact details of at least two references, including the line manager during your last job. Family members are to be excluded.

Only short-listed candidates will be contacted for the first interview.

Categories: NGO Jobs