Country: France
Organization: ACTED
Closing date: 14 Apr 2022



Since 1993, as an international non-governmental organization, ACTED has been committed to immediate humanitarian relief to support those in urgent need and protect people’s dignity, while co-creating longer term opportunities for sustainable growth and fulfilling people’s potential.

ACTED endeavors to respond to humanitarian crises and build resilience; promote inclusive and sustainable growth; co-construct effective governance and support the building of civil society worldwide by investing in people and their potential.

We go the last mile: ACTED’s mission is to save lives and support people in meeting their needs in hard to reach areas. With a team of 4,600 national staff 400 international staff, ACTED is active in 38 countries and implements more than 500 projects a year reaching over 20 million beneficiaries.

ACTED France (HQ)

ACTED’s headquarter has been established in Paris in 2000 to coordinate the organization’s interventions on a more global scale. Today the HQ is composed of around 100 people in the HR, Finance, Programs, Audit, Security, Logistics & Systems and Communication departments. These departments provide support to the missions on the field (in 37 countries) composed of 430 expatriates and more than 4,800 national staff. The HQ in also the focal point for ACTED’s upper management, including the CEO, the Director of Development and the fifteen members of the Board of Directors.

You will be in charge of

Under the supervision of the Infrastructure & Cybersecurity Manager, the Site Reliability Engineer (SRE) is in charge of the design, configuration and availability of all ACTED Global IT infrastructure.

1. Management of ACTED Global IT infrastructure

Frame and manage projects and internal or service provider’s resources related to the upgrade of the Global IT infrastructure
Configure all IT stack from hardware to software
Update and maintain operating procedures
Ensure maintenance of systems (security updates & major upgrades)
Implement backup policies and business continuity plans
Ensure that software licensing management and compliance
Manage endpoints, software catalog and application packaging
Automate anything repetitive that’s also cost-effective to automate or eliminate

2. Design a scalable and resilience global IT infrastructure

Design product specifications, contractual requirements and technology stacks related to all technical architectures
Collaborate closely with development teams and promote a culture of resilient system design
Implement ACTED Information Security Policy in all system designs
Enforce a sound cloud financial management discipline (FinOps) by ensuring that cloud services costs are under control at any time
Develop a standard technology stack that can be reused across the organization
Proactively identify gaps in existing systems documentation and update documentation accordingly

3. Monitoring and incident management

Ensure constant system monitoring, raise alerts on any new vulnerabilities and propose solutions to the Infrastructure & Cyber-security Manager;
Create, centralize and consolidate reports from the infrastructure and network of ACTED’s global sites
Design, update and implement dashboards to monitor systems performance
Assist IT helpdesk team with automation and provide level 2 support for tickets that require escalation
Be a key actor in the IT incident management process by being first responder during IT incident and coordinate response with all stakeholders
Perform remediation actions and follow-up post-incident action plans

4. Support change management

Ensure constant technological monitoring and perform active search of innovative solutions and service providers
Contribute to change management and training of IT teams in the field
Design training materials, tutorials & user manuals for all field IT solutions and systems
Contribute to the development a culture of IT security across all departments

Expected skills and qualifications

IT background and at least a BAC+5 qualification
Strong proficiency with system administration in Linux (Debian/Ubuntu), virtualization and containerization (Docker)
Experience with designing and managing cloud native applications with microservices patterns (Kubernetes, Helm, Ansible, …)
Knowledge of DevSecOps automation : CI/CD pipelines, secret management, monitoring
Fluency in at least a scripting language: Bash/Python/Powershell + API/Webhooks
Expertise preferred in Microsoft Azure platform IaaS and PaaS solutions (AKS, SQL, Redis, Elastic, Blob storages, …)
Knowledge of networking / firewalling and general cybersecurity controls (ANSSI, CIS20, …)
Ability to write technical and promote official documents and standards
Rigorous, autonomous and organised, solution-oriented
Fluency in English & French required


Salary defined by the ACTED salary grid depending on education level, expertise
Affiliation to health inssurance
Food allowance on working days
50% of Navigo pass taken in charge

How to apply:

Send your application (resume and cover letter) to Ref: SRE/HQ

Categories: NGO Jobs